Help & Support
Answers to common questions about ProsperFolio.
We aim to reply within 2 working days. Include your phone model and app version (Settings → About). Never send your API keys or secrets – we will never ask for them.
Getting started
Which brokers can I connect?
Alpaca, Trading 212 (Invest and Stocks & Shares ISA), Interactive Brokers (through Flex Web Service), eToro and Tradier, plus any custom API that returns portfolio data. Brokers that don't offer a public API for personal accounts – such as Freetrade, Hargreaves Lansdown, AJ Bell and Vanguard UK – can be tracked by adding your holdings by hand.
How do I connect my broker?
- In ProsperFolio, tap + → Connect a broker.
- Choose your broker. The app fills in the API address and shows step-by-step instructions for creating a key in your broker's app or website.
- Paste the key (and secret, if your broker issues one), tap Test connection, then Save connection.
Create read-only keys where your broker allows it. Your keys are encrypted on your phone and never sent to us.
Why is my Interactive Brokers data from yesterday?
Interactive Brokers only shares account data with apps like ProsperFolio through Flex reports, which it updates once a day, usually after the market closes. If you see a token-expired message, generate a new Flex Web Service token in the IBKR Portal and update it in the connection.
Can I use ProsperFolio without connecting a brokerage?
Yes. Tap + → Manual holding to add positions with your share count, average cost and purchase date. Live prices, market data and news need at least one Alpaca connection.
Can I combine several accounts?
Yes. Add as many connections as you like; enabled connections are combined into one total, and Holdings groups positions by account. Use the Portfolio menu on Home to view a single account.
Safety
Can ProsperFolio trade or move my money?
No. The app is read-only by design and blocks any request that could place orders, transfer funds or change your account. If your brokerage offers read-only or paper-trading keys, you can use those for extra peace of mind.
Where are my keys and data stored?
Only on your phone. API keys are encrypted with the Android Keystore, app data is excluded from cloud backup, and screenshots of the app are blocked. See the privacy policy.
How do I lock the app?
Settings → Security → turn on Require biometric or PIN to open app. You can also mask amounts on the home screen widget.
Features
Why doesn't the widget update every few minutes?
Android limits background updates for widgets to roughly every 15 minutes to save battery. Opening the app always refreshes immediately.
How are world market prices calculated?
Each market's figure comes from a US-listed exchange-traded fund that tracks that country's main index. It follows the index closely but isn't the index level itself. Opening hours are regular sessions and don't account for local public holidays.
How do I change currency or show two currencies?
Tap the currency button on Home, or go to Settings → Display. Turn on Show a second currency to see both.
ProsperFolio Pro
What does Pro include?
Connecting brokerage accounts and keeping them in sync – Alpaca, Trading 212, Interactive Brokers, eToro, Tradier or a custom API – including account history on the chart and the home screen widget. Everything else is free: manual holdings, live prices, your watchlist, world markets and news.
What does it cost?
New subscribers get 7 days free, then £9.99 a year (or the local equivalent Google Play shows you before you confirm). Cancel any time, including during the trial.
How do I cancel?
Open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → ProsperFolio → Cancel. You keep Pro until the end of the trial or the period you've paid for. You can also tap Manage subscription in Settings.
I changed phone – how do I get Pro back?
Sign in to the same Google account, open Settings → Add connection and tap Restore.
How do I get a refund?
Purchases are processed by Google Play, so refunds follow Google Play's refund policy. You can request one from your Google Play order history.
Your data
How do I delete my data?
Delete a single connection in Settings to remove it and its keys. To erase everything, use Settings → Delete account → Delete account & data: it removes every connection and API key, your manual holdings, watchlist, alerts and settings from the phone, and cannot be undone. There is no ProsperFolio account on any server, so nothing is left behind elsewhere. A Pro subscription is not cancelled by this – cancel that in the Google Play Store.